Please follow these three steps to open your live trading account:

1. Step 1: Complete the online registration form to open your account.
2. Step 2: You will receive an email with a link to your personal trading account page.
3. Step 3: Submit your verification documents, fund your account, and start live trading!

Once we receive your application and relevant documents, we will process your account opening request within two business days.

Using Standard, TomoPRO, and TomoVIP accounts, you can enjoy more competitive spreads and larger contract sizes. For a detailed comparison between these account types, please refer to the trading account comparison page https://www.tomotrader.com/en/account-types

Yes. Simply send the updated account details to our customer support email [email protected] and we will process the changes for you.

• If you request an address update, please include a recent bank statement, utility bill, or other documents proving your new address.
• If you need to update your name, attach a new identification document for verification.

Changing trading account password via MT5.

1. 1. Go to Tools > Options (Ctrl+O), then navigate to the “Server” tab.
2. 2. Enter a new password in the password field and click the Change button.

Changing password via the Client Portal.

1. 1. Login to the Client Portal.
2. 2. Under "Accounts", click the Password icon next to your account number. Then, select "Change Password" and follow the on-screen instructions.

No. According to the regulations of the U.S. National Futures Association (NFA) and the Commodity Futures Trading Commission (CFTC), U.S. forex traders are not allowed to trade with non-U.S. brokers.

Due to regulatory restrictions, we may not offer services in certain countries. The countries currently not eligible for account opening are Iran, North Korea, Singapore, and the United States of America. This list may not be exhaustive.

Yes, the MT5 mobile app is available for both Android and iOS devices. You can download it by searching for “MetaTrader 5” on Google Play or the Apple App Store, or by visiting our Trading Platform page.

Direct Download Links
PC: https://download.mql5.com/cdn/web/pt.straits.futures/mt5/straitsfutures5setup.exe
Android: https://download.mql5.com/cdn/mobile/mt5/android?server=StraitsFutures-ATL%20Live,StraitsFutures-Live
IOS: https://download.mql5.com/cdn/mobile/mt5/ios?server=StraitsFutures-ATL%20Live,StraitsFutures-Live

Here are the quick steps after downloading the MT5 APP.
Step 1: Under Brokers, type ‘straits’.
Step 2: Under server dropdown list, select StraitsFutures-ATL Live

Sign in to your Client Portal, go to My Profile, select User Information, then click on the Edit icon in the top right-hand corner of the dashboard to re-submit your documents for verification.

To change the language in MT5:
1. On the top left menu bar, click on View > Languages.
2. A list of languages ​​available on MT5 will be shown, select the language that you prefer.
3. Click Restart for the changes to take effect.

Yes, you can manage multiple trading accounts under a single profile—up to 5 accounts—excluding the demo account.

Our client funds are held in separate bank accounts from the company’s own funds. This ensures complete segregation and guarantees the security of client funds.

For details, please refer to the Deposit & Withdrawal page. https://www.tomotrader.com/en/deposit-and-withdrawal

Your account can be funded in USD (U.S. Dollars), however you may choose to fund your account in foreign currencies that we support. The supported currencies can be found on your client portal once you log in.

Disclosure Statement

The payment service providers listed on the website are not controlled by the platform. We do not endorse or recommend any particular paymentprovider or method. The platform does not charge any transaction fees; however, you may be responsible for any bank transaction costs.

Additionally, the platform assumes no responsibility for transactions between clients and payment service providers.

• The deposit information, including client name, email, and account number, must match the details provided during account registration.
• Funds will be returned to the client’s bank account via local transfer.
• For Chinese clients, withdrawals will be processed through Payment Service Providers.
• Third-party transfers are not accepted.

Please carefully review the terms and conditions provided by banks or service providers. We strongly recommend that clients familiarize themselves with the policies and procedures of payment service providers before making any transactions.

There is presently no withdrawal fee.

Note: If the platform suspects abuse of the deposit and withdrawal fee policy (e.g., funds are not used for trading purposes, or the client exhibits trading behaviour deemed abnormal by the platform), we reserve the right to recover any fees that were not charged at the time.

To protect all parties from fraud and to comply with Anti-Money Laundering (AML) laws and regulations, our company follows the "Same In, Same Out" policy. This means that withdrawals must be processed using the same method as the deposit.

Only after the deposited amount has been fully withdrawn to the original funding source, and with company approval, can you choose an alternative withdrawal method.
Example:

• A client deposits $500 using a credit card.
• After one month, their account balance grows to $700.
• The client requests a $700 withdrawal.

In this case:

• The client must withdraw $500 back to the same credit card.
• The remaining $200 in profits may be withdrawn using another method only with company approval.

Yes, you can. When submitting a deposit or withdrawal request through the client portal, manually enter your new bank account details.

Please note:

• Third-party transfers are not accepted.
• The bank account holder’s name must match the client's registered name.

Yes, you can transfer funds instantly using the 'Internal Transfer' feature.

Demo accounts expire after 30 days upon any login. If you wish to extend your trial, please login before expiry and the 30-day trial period will be automatically extended.

Please ensure your device has a stable internet connection and that your login credentials (server name, MT5 number, and password) are entered correctly.

If you are not able to see the full list of symbols on Market Watch, right click on one of the symbols, and click Show All.

Yes, it is possible to run MT5 natively on macOS. You can download it from our Platforms page.

A daily statement is sent out if you had trading activity on the previous day. If you did not receive the statement, please check your email spam or junk folder. You may also consider adding our email address to your email whitelist.

Method 1
On your MT5 Terminal > Account History page, right-click on the display area and select the period that you wish to capture (All, Last Month or Custom Period...). The page will show the history record within the period that you selected, then right-click again and select 'Save as Report'.

Method 2
On your Client Portal, select Reports > Trade History. Then, choose the Platform Account and select the date range for the Past Transactions.

Yes, MT5 platform supports multiple logins simultaneously on the same account. You can leave your desktop’s MT5 logged on while signing in using your mobile phone.

You shall receive the pop-up prompt for platform updates whenever a new version is released by MetaQuotes on the PC.

For mobile devices, updates will be performed automatically if you have previously enabled automatic updates whenever a new version is released.

Our trading servers are located in London, UK.

It's most likely due to you having entered either the wrong Server Name, MT5 number or password. Kindly check again whether you have entered the correct Server Name, MT5 number and password.

While logging in to MT5, on the column of Server, just type or select StraitsFutures-ATL Live (for Live Account) or StraitsFutures-ATL Live as the server's name.
*The login details will be sent to your registered email address.

Logging out does not affect your trades, including the open and pending positions.

tomotrader supports market orders, limit orders, stop orders, and more.

Leverage allows you to increase your purchasing power. For example, our STP account offers a maximum leverage of 1:1000, meaning that if your account has $10,000, you can open positions up to 500 × 10,000 = $5,000,000.

Margin refers to the actual collateral required to open or maintain a trading position. It is not a fee or a transaction cost but a portion of your account's net value set aside as a margin deposit, which will be returned to your account balance once the position is closed.

The formula for calculating forex margin requirements is:

(Market Price × Contract Size) / Leverage = Margin Requirement

Example:
Suppose the GBP/USD quote is 1.4385. When trading one mini lot with our STP account leverage (1:1000), the margin requirement is:
(1.4385 × 10,000) / 1000 = $14.385

Note: If your account's base currency is USD and the quoted currency of the trading product is not USD, it will be converted to USD at the prevailing exchange rate when opening the position.

The platform also provides a Margin Calculator to help you determine your margin level.

A margin call is a notification issued by the broker when the trader's account balance falls below the margin requirement. This prevents the trader’s positions from being forcefully liquidated due to insufficient funds. Therefore, the minimum deposit standard is set above the margin call requirement. If your account balance falls below the margin call level, you will receive a notification to add funds to maintain your positions. The margin call level is set at 80%.

When your account’s net asset value reaches or falls below 40% of the margin level, the forced liquidation threshold is triggered. Once triggered, we will start closing your most loss-making positions first to prevent further losses.

Margin Level = (Net Equity / Used Margin) × 100%

Overnight interest is automatically calculated by the MT5 platform. To check the latest swap rates, follow these steps:

In the market watch list, select the instrument you want to check.
Right-click and select 'Specifications'.
In the contract specification window, scroll down to see 'Swap Long' and 'Swap Short', which display the swap rates per standard lot (1.00 lot).

Overnight interest is calculated at the end of each trading day at 23:59 server time. Server time: GMT+2 (GMT+3 during Daylight Saving Time).

Most liquidity providers are closed on Saturdays and Sundays, so no overnight interest is charged on those days. However, most providers still account for those two days' interest. As a result, a three-day swap is charged on Wednesdays to compensate for the weekend's interest.

Take Profit and Stop Loss are pending orders. Once the price reaches the set level, the pending order is executed as a market order and is subject to market liquidity. Due to price fluctuations and other unpredictable market conditions, the actual execution price may not exactly match the TP or SL price.

Our quotes are transmitted to our platform by top-tier liquidity providers.

Server time: GMT+2 (GMT+3 during Daylight Saving Time). Time settings cannot be adjusted.

The default MT5 chart displays the bid price (sell price). Since ask price = bid price + spread, a take profit order may not be triggered if only the bid price reaches the TP level. To close a short position, you must refer to the ask price.

There are two possible scenarios:

1. The price you set for a pending order serves as a trigger, meaning the order is activated only when that price is reached. However, due to market conditions—especially during periods of high volatility—the executed price may differ from the specified trigger price.

2. The difference in price may also be due to partial closures before the Stop Loss/Take Profit level was triggered. In this case, the closed price shown is an aggregate of all the prices at which the position was partially closed.

Definitions of each of these orders:

Limit Order: A buy or sell order at a specific price or better. It ensures you get a set price but doesn’t guarantee execution.

Stop Order: Converts into a market order when a set price is reached. It's used to enter trades when momentum confirms direction.

Stop Loss Order: Automatically closes a trade to limit losses if the price moves against you. It helps protect capital by reducing risk.

Take Profit Order: Closes a trade at a preset price to lock in profits. It ensures gains are secured before the market reverses.

Our platform offers thousands of popular trading instruments, including forex, precious metals, equities, digital assets and CFDs. More products will be added in the future.

No, we do not provide guaranteed stop-loss orders.

This happens due to rare circumstances, such as bonus clawback or rewards that were given but must be revoked due to violation of rules.

In normal cases, our clients are secured by Negative Balance Protection, giving them peace of mind that the account balance can never fall below zero.

If you have any concerns, please contact support at [email protected].